Returns and Exchanges:
To return an item, Email to get a return label and then send back the unused merchandise in new condition. Returns and exchanges are only accepted within 30 days from the invoice date. The following conditions apply:
All items must be unused and in like-new condition
Clothing must be unworn and unwashed
Items must not be damaged from smoke or pet odors
Complete decks cannot be returned due to assemblage
Videos and DVDs must be unopened
Shipping Your Return to Us:
After you receive a return label from us for your return, follow the steps below.
Securely pack all items being returned, in the original package if possible.
Enclose a copy of the original packing list and the return form with the return merchandise. Be sure to keep the original packing list for your records.
Ship the return package to:
24002 Via Fabricante Suite 416
Mission Viejo, CA 92291
Once we receive the return and have determined that it has not been used, your Credit Card or PayPal account will be refunded the full amount, minus the outbound shipping and handling charges (unless it's our fault that you're returning the merchandise). If the item is an exchange, you will be responsible for the inbound and outbound S/H costs for second shipment (unless it's our error). If you are returning a product that was a part of a free shipping promotion and the return brings the order total below the free shipping offer you will be credited for the product less the regular shipping charge for the rest of your order. If you are returning a product that was a part of a coupon offer where the return would then void the coupon offer, the coupon amount will be deducted from the product(s) returned.
For your protection, we suggest you return your merchandise via UPS or insured Parcel Post. All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
If you cancel an order that has already been paid for via paypal or credit card there will be a $4 order restocking/inventory maintenance fee. This fee covers the cost of restocking your order and for inventory control processing.
Shipping Address Corrections:
If you provide the wrong shipping address and the package is returned the customer will be responsible for payment of the re-shipment of their order.
If your order has already been shipped and is en-route and we are asked to do an address correction there will be a $15 address correction fee. We can only do an address change for en-route packages with UPS and are unable to do this with USPS since they do not offer an interception service. UPS charges us a nominal fee for any address correction.
Important Note About Deck Graphics And Colors:
Deck stains and graphic colors are not always as pictured. We do our best to provide accurate images and descriptions, but there are discrepancies at times. It is not guaranteed that you will receive the exact combination of colors pictured. If you want a specific color, please contact us before purchasing for current availability.